Conflict is often misunderstood in the workplace—something to avoid at all costs. But what if healthy conflict could actually strengthen relationships, grow trust, and advance God’s Kingdom at work? In this Work with Purpose talk, Brad Nelson, Board Member of Betenbough Companies, shares his personal journey of learning to embrace conflict as a tool for reconciliation. Drawing from Scripture and real-life experiences, Brad challenges leaders to approach conflict with humility, honesty, forgiveness, and a Kingdom mindset. Discover why “conflict is a good thing” when handled God’s way, and how it can transform your leadership, your team, and your culture.
I didn’t see a lot of hands go up. Are
you sure? Okay, cool. Uh, I
do not love conflict, but and I’m really
bad at engaging in it.
And my wife is like really good at she’s
professional level conflict. She’s a
psychiatrist
and she went to medical school and did
four years of residency to learn how to
deal with conflict. And I am a man.
You know, when I was growing up, the way
we dealt with conflict in my house was
you just pretend nothing’s happening and
eventually people will forget about it.
And so, like when early on in my
marriage, I’m dealing with my wife and
she wants to talk to me about the things
I’m doing wrong and I’m just like trying
to stay very still
like she’s some kind of T-Rex and her
visual acuity is based on movement. And
if I just don’t move long enough, she
will forget what’s happening and forget
I’m even around.
And that shouldn’t be a surprising,
right? We’re actually really bad at
conflicts. You know, early on in my
career. I had a guy and his name was
Brian. And he came to me one day and he
was like, “Brad, I got this problem. I’m
resigning from my job.” And I was like,
“Oh man, Brian’s such a cool guy. I
really like him. Why is he resigning?
Why are you resigning, Brian?” He’s
like, “Well,
really, it’s because of Jim, my
manager.” And I was like, “Oh man,
what’s what’s the deal with that?” And
he was like, “Yeah, well Jim likes me, I
think, but Jim’s kind of a jerk,
actually.” And he’s constantly giving me
a hard time and telling me how bad I am
at what I do, and I really don’t want to
work with him anymore. And so, I’m just
going to quit. And he was like, “So, I
was like, “Okay, I mean, that’s cool,
but what do what can I do for you?” And
he said, “Well,
I’m leaving. They’re going to give me an
exit interview, and should I go and say
something about Jim on the exit
interview? should I say that he’s kind
of a jerk on the exit interview? And I
was like, okay, that’s a good question.
Let me think about it for a minute. So,
I thought about it and I’m like,
maybe you should say nothing
because really at some point in the
future, you’re going to need Jim to give
you a recommendation or be a reference
for you. And the last thing you want to
do on your way out is start burning
bridges, right? You don’t want to do
that. So, just say nothing at all. make
up some story and just say that’s why
you’re leaving,
which is yes, that is a lie. I know.
Yes, I lied.
Not my proudest moment,
but that’s exactly what he did. So, he
went told the HR person. He was like,
“Yeah, I’m just going to visit family
and travel for a year.” Had nothing to
do with Jim. And Jim was never the
wiser. And and in that moment, I was
like, “Oh, yeah. This is awesome. I
prevented a conflict. I really and and
you know like I could see like the
heavens are opening up before me and
like there’s Jesus and he’s giving me
that smile and he’s giving me this
thumbs up because he’s Jesus and he’s
like well done good and faithful
servant. Blessed are you the peacemaker.
Except I wasn’t the peacemaker.
Yeah. In fact, Jim never got that memo
that he was kind of a jerk. And you know
what happened? A lot of other people got
hurt along the way.
I did what was most comfortable for me,
which was to say nothing.
And in in the process of that, I
actually created a lot of conflict.
Right? That’s ex that’s what happened.
When we don’t engage in conflict, what’s
actually happening is we’re creating
conflict. And again, we’re really bad at
this as Christians because we’re like,
“Oh man, I’m supposed to turn the other
cheek, right? That’s what I’m supposed
to do.” And you are, don’t get me wrong.
But that doesn’t mean you can’t actually
talk to people about the things that are
going wrong.
And we’re like, we’re supposed to just
be nice to people all the time, aren’t
you? Isn’t that the the picture we get
in our head is Christians are just
supposed to be nice people. That’s what
it means to be a Christian is to be nice
and never like have a problem with
anybody. It’s like that’s not true,
right? That’s not true at all. But you
know, the secular world is funny, too.
The secular world has all these ideas
about how we should go about engaging in
conflict with each other. And actually,
those are really good things. Like, if
you’ve read Patrick Lencion or any like
business books, you’re probably going to
find some really good advice about how
to deal with conflict in the workplace.
And I’m not going to talk about any of
those today. In fact, you should go read
those. Go check it out. Patrick Lencion
is a genius and I do a lot of his stuff
today. But that’s not what we’re going
to talk about. We are at a conference
called Work with Purpose. And this is
about what does God’s kingdom have to
say about how we engage in healthy
conflict. And it turns out a lot. And
the reason is that a lot of what makes
God’s kingdom God’s kingdom is the fact
that there is we are trying to work
towards reconciliation with each other.
Reconciliation is like one of the
biggest ministries and one of the
biggest evidences of what God’s doing in
the world and what how he wants to
advance his rule in our world. And so it
should be no surprise that a big part of
what we have to do on a day-to-day basis
is reconciling with each other.
And so really what I want to tell you
today is that conflict is a good thing.
Right? Everybody say that with me.
Conflict is a good thing.
Conflict is a good thing.
Yeah, you get it. Conflict is a good
thing. You know, the problem is is a lot
of times we don’t know where to start
and stop, right? And in fact, we’re
starting conflict with the wrong
motivations, the wrong approach, all
these bad things that we’re not really
doing very well. And you know, we’re
like a lot of times we’re like, “Ah, I’m
just going to keep it to myself.” And
really, it is a good thing. When it’s
about reconciliation, conflict is a
great thing. And we have to start and
stop in the right place. And so, where
do we start? I think we got to start
with the greatest commandment, right?
You shall love your Lord your God with
all your heart and all your soul and
with all your mind. And this is the
great and first commandment, and the
second is like it. You shall love your
neighbor as yourself. On these two
commandments depend all the law and the
prophets. So, let me ask you a question.
Does anybody love when someone holds a
grudge against you? Like, do you love
that? Is that fun? Is that how you want
to be treated? Do you want to be treated
uh like where people like gossip behind
your back or like steal your lunch out
of the the work breakroom fridge? Is
that the way you want to be treated? No,
of course not. Right? Nobody wants to be
treated that way.
Does anyone want to be the guy who Does
anyone want to be like Jim where nobody
ever tells them what they did wrong and
they just keep making the same mistakes
over and over and over again?
Anybody? No. I didn’t see any hands go
up. I’m going to assume that we don’t
want to be like I don’t want to be like
that. And so really if I don’t want to
be treated that way, should I go and
tell those things to that other person,
right? So how do I want to be treated in
that?
So,
let’s start with some humility.
And it shouldn’t be a surprise that I’m
up here on a stage at a Kingdom
conference talking about humility,
right? We should all expect that. But
man, there’s something special about
this. And I really want to hit it.
Humility is so important because you the
the last thing you want to do when
someone has wronged you is go and like
nail before God and be like be like the
Pharisee praying, right? And he’s like,
“Man, thank you that I’m such a great
person and this other guy, this tax
collector, he’s kind of a jerk.” And you
know, man, but I’m so awesome and thank
you, Lord, for for me being awesome. You
know, the best way to do this is to
start by praying and asking the Lord to
show you how that other person who
wronged you might be right.
How could how could the fault actually
be mine? Lord, show me that. Show me how
I can change things and not how I’m the
best person in the world.
The Bible says this, right? Why do you
seek the speck that is in your brother’s
eye, but you do not notice the log that
is in your own eye?
And that should be a key when we’re when
we’re approaching this. We start with
humility. We start with maybe maybe this
is actually my fault and I need to be
the one that changes.
The second thing you got to do is you
got to talk to one another and not about
one another. This is critical. Matthew
says, “If your brother sins against you,
go and tell him his fault between you
and him alone.” So, does that mean that
if uh somebody wrongs me in the
workplace that I should go and talk to
somebody else about it? No. I got to go
talk to them directly. Tell them what
happened.
Now, maybe the Bible also says if that
person doesn’t respond to that initial
con uh communication, then maybe bring
somebody else with you and then bring
the church. Uh but at first just talk to
them and them alone because really what
would be the the best possible outcome
is if that person in response to you
going to them changes what happened and
you are reconciled in that moment and
nobody else ever has to know about it.
Also remember when you’re going to that
person that a soft answer turns away
wrath and a harsh word stir up anger. So
uh be soft when you go to people. Go in
love. remind them that you’re there as
part of reconciliation, not as part of
correction only.
The last one is when somebody repents,
you forgive. And this I think is so
funny because I think this is actually
the hardest thing for us as Christians
to do is forgive. Which is weird because
we are forgiven, right? Everyone I mean
like the Lord has forgiven me for what
I’ve done. And I think it’s hard because
somewhere in some movie or some book or
some secular thing, somebody said like,
“I can forgive, but I’m not going to
forget.” And is that how God forgives
us? Like we keep the rol he keeps the
rolodex in heaven and he’s like, “Oh,
Brad, you know, was angry at somebody
and next time I’m angry, he’s like,
“Well, he did it. He’s kept doing it.”
And it’s like, “No, I’m I’m forgiven.”
And if I really believe I’m forgiven,
God’s not going to hold that against me.
It’s not going to continue to condition
our relationship maybe is another way to
say that. And so the Bible actually says
that we should forgive others as God
forgives us.
And what that means is that when we
forgive somebody else for what’s
happening, that thing that they did to
us can no longer condition our
relationship. We can’t like that’s a
that’s as good as like they’re welcome
at my house anytime. I’m going to give
them a key to my house. They’re welcome
on Thanksgiving dinner. I mean, it’s
it’s a serious level of forgiveness. In
fact, uh the Bible says, “If your
brother sins, rebuke him. And if he
repents, forgive him. And if he sins
against you seven times in the day and
turns to you seven times, saying, “I
repent, you must forgive him.”
And also bearing with one another. And
if one has a complaint against another,
forgiving each other, as the Lord has
forgiven you, so you must also forgive.
Forgiveness is that important. And
there’s another part to this, too. Uh
Jesus is talking about this and he’s
like, “Man, if you remember that someone
has something against you and you’re
going to give your sacrifice at the
temple, you know, set down your
sacrifice and go be reconciled to your
brother.” You know, that I always read
as like a forgiveness thing, but I was
reading that the other day and I was
like, “Man, this is wild.” Setting down
your sacrifice, you know how important
it was in second temple Judaism to go
and make a sacrifice?
It was pretty much the whole thing. Like
if you had to sum up the the the
religious experience of Jews at that
time, it was going to the temple and
giving a sacrifice. And for someone to
and just how radical this is for Jesus
to say like, “Hey, hold off on the
sacrifice for a minute. Go be reconciled
with your brother before you go and
sacrifice is really very extreme. I
mean, that’s an extreme thing to say,
but that is how important it is that we
reconcile ourselves with each other.”
And so I would say, man, forgiveness is
the biggest part of this. Reconciliation
is the point. You’ve got to do it. Uh
and if you struggle with that, pray to
God to to heal your heart in that. You
know, it’s funny. Uh I am in the middle
of something like this right now. This
is very relevant. There’s no accident
that I’m up here giving this talk right
now. In fact, tomorrow I’m traveling
halfway across the world to go talk to
somebody that I have a problem with. Um,
and I am struggling with it. I think one
of the maybe the bonus topic that I’ll
give you guys today is that as soon as I
figured out I was going to do that, you
know, uh, some people have this saying I
I knew this old Catholic nurse who had
this saying like, “Not today, Satan.”
And she would just say it all the time
when she was at work. And I think Satan
in that moment when I was like, I got to
go figure this out. I got to go
reconcile this was like, “Not today,
Brad.
Not today. Spiritual attack, man.
Spiritual attack will follow you if you
try to do this. Well, I guarantee it. Uh
the devil does not want you to be
reconciled with each other. That is
God’s thing. That is not his thing. And
so, uh I would just say pray, pray,
pray, pray, pray against spiritual
attack. Pray for reconciliation. Pray
for God to change your heart in all of
it. Uh that he would make a new person
in you so that you could be reconciled
with everybody. So start with humility.
Talk to them, not about them. And if
they’ve repent, you forgive.
So some reflection questions. Has there
been a recent time when you talked about
someone at work instead of to them?
And is there something in your life that
you feel strongly about, but haven’t
voiced your thoughts to anyone?
Thank you.